RETURNS & EXCHANGES POLICY

We want you to be completely satisfied with your KULTURE purchase. If for any reason you’re not, we’re happy to offer exchanges and returns under the following conditions:

  • All items must be in their original packaging with product tags intact.
  • All items must be unworn, unused, unwashed, and in their original condition.  
  • Footwear should have no scuff marks on the outsole.  
  • The original invoice must be included.
  • All items must have been purchased directly from KULTURE within Pakistan.

If these conditions are not met, we regret that we cannot process any exchanges or refunds, regardless of whether the items have been returned to us.

  • Sale items are non-exchangeable and non-returnable.

1. VALIDITY FOR EXCHANGES & RETURNS

  • All exchanges and returns must be initiated within 10 days of the invoice date.
  • Exchanges can be made through our online portal or at any of our designated KULTURE return centers within Pakistan.
  • All return requests must be initiated through our online portal.

2. EXCHANGES AT OUR ADDRESS

  • Bring your original invoice and the item(s) in their original condition and packaging to a designated KULTURE return center.
  • Our staff will evaluate the item(s) for exchange eligibility.
  • If the exchange item(s) have a higher value than the original item(s), you will pay the difference in PKR.
  • No refunds will be issued if the exchange item(s) have a lower value than the original item(s).
  • Exchanges are limited to in-store product exchanges. No cash vouchers or online store credits will be provided at return centers.

3. EXCHANGES & RETURNS ONLINE

  • Include your original invoice and the item(s) in their original condition and packaging.
  • Complete the Exchange/Return Request Form available on our website and follow the provided instructions.
  • Ship the parcel via a traceable courier service.
  • You will receive an email confirmation once your online store credit voucher is processed, typically within 5 working days of receiving your parcel.
  • All returns will be refunded via online store credit vouchers only.
  • Online store credit vouchers are valid for 30 days and can be used for future online purchases. They are non-refundable, non-extendable, and cannot be exchanged for cash or in-store vouchers.
  • Online store credit vouchers are for online use only.
  • Online store credit vouchers must be used in a single transaction. Any unused amount will not be refunded.
  • Online store credit vouchers will be issued for the original purchase price of the product as stated on the invoice. Original shipping charges, return shipping charges, and onward shipping charges for exchanged items are non-refundable.
  • If a product is defective or shipped incorrectly, KULTURE will cover the return shipping costs and ship a replacement (subject to stock availability). If a replacement is unavailable, we may offer an exchange with a similar-value item, online store credit, or another solution at KULTURE’s discretion.
  • All online returns and exchanges should be shipped to the address provided on the KULTURE website’s return page.

3.10 All returns and exchanges made via return & exchange form would need to be shipped to :

GSM DOCTOR 2Star Continental Plaza Makanbagh Mingora Swat, KP Pakistan.

4. OTHER TERMS & CONDITIONS

  • Items can only be returned or exchanged once.
  • KULTURE reserves the right to refuse free returns if the returned items are the same as in a previous order.
  • This policy does not cover damage resulting from unique, accidental, or random damage, or normal wear and tear.
  • KULTURE makes no warranties, express or implied, regarding product merchantability, quality, description compliance, or fitness for a particular purpose.
  • All decisions made by KULTURE are final.

5. REPAIR POLICY

  • KULTURE offers repair services for its products. Please contact our customer service at [email protected] or visit our website for more information.

Important Notes:

  • All transactions and credit vouchers are in Pakistani Rupees (PKR).
  • KULTURE reserves the right to modify this policy at any time. Any changes will be posted on our website.